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Privacy Policy

Information we may collect from you

We may collect and process the following data about you:

  • Name

  • Address

  • Location (IP address)

  • Contact details (email address and phone number)

  • Your correspondence and communication history with us

  • Marketing preferences

 

How we use your data

 

fdservices.io will use the information:

 

  • in order to provide you with the  services

  • to manage your accounts with us

  • to verify your identity

  • for fraud prevention detection

  • in Customer services related enquiries

  • in sending you related marketing emails (with your consent)

  • for marketing purposes, to better understand your shopping behaviour (assuming you accept cookies)

  • to notify you about changes to our service (with your consent)

  • in circumstances where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

     

 Use of Cookies

 

Cookies are used to not only ensure our website functions correctly but also used to enhance your online shopping experience. They do this in the following way:

 

  • Improving the Experience

  • Cookies help us to remember that you have visited our site before, which enable us to make your experience more personalised

  • We use cookies to identify those products you have put in your basket but did not finalise the purchase. So we could clear them out for you.

  • Research: sometimes we may ask you to participate in an online survey. An Independent market research company may place a cookie to ensure that you are not asked to complete the same survey more than once.

  • Social sites. We use cookies from sites like Facebook to personalise your shopping experience, making the time you spend on site more efficient and tailored

  • Analytics. Cookies help us to measure how our site is performing and which pages are most popular. With this information, we can keep improving our site and we can also ensure that we have the right stock of the right products.

  • Advertising. We only want to show you products that are of interest of you which is why cookies from other networks (such as Google) ensure you only see the right adverts for you.

 

 NOTE: None of the cookies used gather any personally identifiable data. They do not gather a person’s name or email address. Any data gathered in anonymised.

 

How to disable Cookies?

 

You can disable or clear cookies whenever you wish. The way to do this is specific to your own browser or please visit http://www.allaboutcookies.org/manage-cookies/index.html

 

Please be aware that by disabling cookies from your browser it may result in a more inferior browsing or shopping experience.

 

 

Your rights

 

You have the following rights:

 

  • right of access (to ask for a copy of personal data that we hold about you)

  • right of erasure or to be forgotten the (to request that we delete personal data held on you in circumstances where we no longer have any legal reason to retain it)

  • right of rectification (to ask us to update and correct any out-of-date or incorrect personal data that we hold about you)

  • right to object (to opt out of any marketing communications that we may send you and to object to us using / holding your personal data if we have no legitimate reasons to do so)

right to restrict processing (under certain circumstances you may ask us to secure and retain the data for your benefit but not otherwise use it

 If you wish to exercise any of the above rights, please contact us at POMODORO SOLUTIONS LTD, 9 Charlock Close, RM3 0LE (sg@fdservices.io)

 

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.

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Third-Party Processors

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

“Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information.  Our appointed data processors include:

(i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io.  Sopro is registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.”

 

Age

To register with us you must be 18-years of age or older.

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